Dissolvable Labels Policies

Payment Methods

Shipping Policy

Products

Orders

Payment Methods

Charges and Authorizations

Charges are only billed to your credit card once your items ship from our warehouse. When you place an order on our site, an authorization is placed on your funds in the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. On your bank statement these authorizations may show as “pending”, but please keep in mind they are not charges. They are only authorization requests and will only result in a charge when your items ship.

Check Payments

We accept check payments for orders totaling over $500 (excluding shipping). Please note: once we receive the check there will be a 10 business day waiting period prior to processing your order as your check clears. To expedite the waiting period, you may send a certified check for payment. You may also contact our Customer Service Representative to establish credit no less than 5 business days prior to placing your order to allow time for us to check your credit references and establish your account. To contact our Customer Service Representative call us at (800) 737-0874 ext. 210.

Credit Card (Preferred Method)

We ask that all orders be placed online via credit card payment. From the shopping cart, you have the option to check out using our secure server checkout. We accept all major credit cards including MasterCard, Visa, American Express and Discover.

Currency

All of our pricing is listed in US funds. When ordering outside of the United States, the funds are converted to the local currency of the ordering country on your credit card statement. Since we only charge items as they are shipped, the rate of exchange is locked in at the time your order is shipped, and not when the order is placed. Credit card companies may charge a currency conversion fee. Please contact your bank for further details.

Shipping Policy

Delivery Time

We’re dedicated to processing and shipping your order as quick as possible. Orders received before 2:00PM CST will be processed and shipped same day based upon availability. All products ship out of our centrally located, Saint Louis Missouri warehouse. Ground transportation can typically deliver anywhere in the US in 3 to 5 days.

For additional shipping charges, FedEx 2nd Day Air guarantees delivery of your order by the end of the second business day from when the order was picked up from our warehouse by FedEx. FedEx Next Day Air guarantees delivery of your order by the end of the next business day after your order was picked up from our warehouse by FedEx.


Methods & Charges

Discount Dissolvable Labels ships the majority of its products via UPS, however, for large orders, a common carrier freight service is used.

Shipping charges for common carrier and UPS items are calculated by factoring in the weight, dimensions, and shipping distance. Our shipping calculator is connected with UPS and the charge UPS list rates plus $1 for handling to ship the items to your location.


Errors in Shipment

On rare occasions there may be an error when packing your order. If an error occurs with your shipment, please contact us within 5 business days of receiving your order so we can expedite a solution for you!

Damaged or Missing Items Due to Carrier

If there is obvious damage that has occurred during shipping please, take pictures of the damage, write "Received Upon Inspection for Damage" and note the damage on the proof of delivery form. Then please contact us immediately to inform us of the problem.

International Shipments

For all international orders please contact one of our Customer Server Representatives at (800) 737-0874 for pricing and to place an order.

 

Products

Warranty Policy

Our dissolvable labels are backed by a "Shop with Confidence Guarantee". We guarantee that our labels will dissolve when washed with water and will not leave an adhesive residue or film on the container. Defective labels can be returned to us for a full refund including return shipping. Please contact our customer service representatives at (800) 737-0874 ext. 210 to setup a return merchandise authorization.

Returns Policy

The return shipping fee is the customer’s responsibility. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed. A 15% restocking fee will be applied.

Orders

Availability

Due to high demand we may temporarily run out of stock. If we cannot fulfill your order immediately will will send you an email within 24 hours informing you of the delay and when we can deliver your order. At that time you can inform us if you need to cancel your order due to time constraints.

Canceling/Modifying an Order

Please contact us immediately if you would like to cancel an order! We typically ship within a day of receiving your order and we cannot guarantee that the order can be canceled. If you would like to add to or modify your order in any way, please contact a Customer Service Representative at (800) 737-0874. If we cannot cancel an order because it has already shipped from our warehouse, please see our returns procedures.